Linking customer-employee exchange and employee innovative behavior

Employee innovative behaviors lay the foundation for organizational innovation and are of importance to business success, especially for service firms. Although these innovative behaviors are performed at the individual level, employees still need to have frequent exchanges with others, such as customers. As there is little research investigating customer-employee exchange (CEX) and its influence on employee innovative behavior in services, this study aims to fill this gap in a hotel context. The results of a survey with 180 respondents indicate that both the solidarity and harmonization components of CEX have positive effects on employee innovative behavior, yet the information exchange between customers and employees does not significantly influence employee innovation. Also, higher level of CEX leads to higher level of perceived social psychological climate for innovation. The mediating effect of social psychological climate in the relationship between CEX and employee innovative behavior is partially supported. The findings contribute to the understanding of the role of social exchanges in facilitating employee innovative behavior and provide implications for the management of employee innovative behavior in hospitality firms.     

What's in a broken promissory obligation? Developing and testing a multiple component form measure of psychological contract breach

While the literature has suggested the possibility of breach being composed of multiple facets, no previous study has investigated this possibility empirically. This study examined the factor structure of typical component forms in order to develop a multiple component form measure of breach. Two studies were conducted. In study 1 (N = 420) multi-item measures based on causal indicators representing promissory obligations were developed for the five potential component forms (delay, magnitude, type/form, inequity and reciprocal imbalance). Exploratory factor analysis showed that the five components loaded onto one higher order factor, namely psychological contract breach suggesting that breach is composed of different aspects rather than types of breach. Confirmatory factor analysis provided further evidence for the proposed model. In addition, the model achieved high construct reliability and showed good construct, convergent, discriminant and predictive validity. Study 2 data (N = 189), used to validate study 1 results, compared the multiple-component measure with an established multiple item measure of breach (rather than a single item as in study 1) and also tested for discriminant validity with an established multiple item measure of violation. Findings replicated those in study 1. The findings have important implications for considering alternative, more comprehensive and elaborate ways of assessing breach.     

基于消费者心理契约违背的品牌危机产生机理研究

心理契约概念是建立在社会交换理论基础上,用来描述雇员与雇主关系的理念。构建在企业和消费者共同信任和互惠基础上的消费者品牌关系也是一种心理契约关系。大量研究证明消费者心理契约的违背将导致消费者品牌关系的扭曲甚至断裂,最终导致品牌遭受危机。只有深入研究和探讨品牌危机的产生机理,正确地认识品牌危机,才能有效地防范和化解危机。     

福建省公路网可达性研究

基于福建省区域系统的开放性,以县域为研究单元,采用平均旅行时间指标,利用TransCAD软件对福建省公路网的可达性进行计算,并分析可达性空间格局的特征。     

煤炭企业组织精简下的心理契约重构

近年来,为适应企业内外形势变化,提高组织效率,许多煤炭企业提出了组织精简的方案,使原有长期形成的相对稳定的心理契约受到冲击。面对心理契约的新变化和新要求,为防止心理契约失衡或违背给组织带来消极影响,必须及时对其调整、重构。文章从心理契约的概念及作用机理出发,根据煤炭企业组织精简下心理契约发生的变化,提出了重构心理契约的策略。     

酒店本科实习生心理管理研究

本文将酒店本科实习生做为研究对象,将他们的实习过程划分为五个阶段,并对各个阶段实习生的心理基调与具体心理表现进行了总结。该文在对酒店本科实习生心理特征分析的基础上,探究出了心理问题产生的主要原因,认为应通过解决酒店对本科实习生的认识、学校与企业对实习生评估体系的对接、实习指导老师的跟踪指导、实习生与实习酒店的心理契约管理等重要问题,来实现对本科实习生的心理管理。     

大型矿井动力操控员工安全心理参数探究

随着矿产资源不断向地层深部开采,矿井亦不断延伸,尤其是千米深井日渐增多,矿井动力提升速度和提升功能不断加快、增强,矿井数字化水平提高,对矿井动力操控员工的心理反应能力、注意能力、时空判断能力等一系列心理素质水平的要求不断增强。员工的反应准确性、注意集中和分配能力及情绪稳定性和人格状况是构成影响员工操控行为安全稳定的核心心理品质。探究矿井动力提升系统操控员工的各项安全心理阈限值及其安全心理参数标准,建立员工安全心理选拔准入制,是保障矿井人一机和谐安全运行的重要措施。     

我国老年人心理孤独感及其影响因素研究

随着我国老龄化社会的到来和空巢家庭的逐渐增多,老年人的心理健康,特别是心理孤独感问题已引起社会越来越多的关注。基于实证调查数据,结合Probit回归模型分析老年人孤独感的影响因素,对当前我国老年人的心理孤独现状进行研究,发现老年人的年龄、身体健康状况、户籍、家庭关系、经济收入状况等都会对其孤独心理产生影响,并进而分年龄、分户籍对研究结论进行稳健性检验。在总结研究结论的基础上,从社会、家庭和个人三个层面对我国老年人心理健康事业的发展提出若干思考。     

“我们”的精神向度与一代人的命运之书——评周庆荣的散文诗集《我们》

周庆荣以他的散文诗《我们》找到了一位有良知的诗人与这个时代的契合关系。他的散文诗,是作用于人的精神使人的理想境界得到提升的＂大诗歌＂,是对＂我们＂这一代人所置身的生存境界与生存价值进行审视与思考之后赋写的命运之书,真实深刻地表现了＂我们＂这一代人（即＂二十世纪六十年代生人＂）思想与性格的丰富性与复杂性,体现了散文诗对＂我们＂的内心世界、＂我们＂的心灵沟通、＂我们＂的情感秩序、＂我们＂的精神品格的某种确认。     

行为驱动法解决贵州高职高专贫困生心理问题探析

贵州省的高职高专院校贫困生心理问题严重,如何解决成了目前各学者研究的一个重点,在理论上探讨了行为驱动法解决贫困生心理问题的必要性和可行性,并结合工作实践给出了利用行为驱动法解决贵州高职高专贫困生心理问题的实践探索。